Administrative support is the glue that holds our clinic model together. Our support staff is responsible for communicating Operation Catnip policies, procedures, and clinic schedules to the public, our caregivers, and clinic volunteers ensuring the efficient operation of our community cat spay-neuter program.
- Monitoring and responding to all public inquiries
- Supporting cat and colony caregivers
- Managing clinic reservations
- Managing our trap loan program
- Managing volunteer efforts
- Assisting local shelters and rescue groups with community cat issues
- Helping residents mitigate cat nuisances
- Mentoring other community cat management programs
Our staff is trained to respond to inquiries about our spay-neuter clinic services, as well as general inquiries about our organization. Messages and requests for information left on voice mail and email are monitored, and all requests are returned within one business day. Questions or concerns that can’t be handled by our support staff, as well as public relations or media inquiries, are directed to our leadership team.
Cat and Colony Caregiver Support
Supporting the needs of cat and colony caregivers is vital to our mission to save and improve the lives of community cats. Our staff answers caregiver questions, offers assistance when needed, facilitates clinic reservations and trap loan requests, and provides trapping guidelines, clinic instructions, and post-surgery recovery instructions. Clinic release forms are maintained for each caregiver; discharge summaries and rabies certificates are supplied for each cat when they are discharged from a clinic.
Caregivers making clinic reservations are screened for residency requirements, admissions criteria, and cat eligibility. Qualified reservations are recorded in the Clinic Reservations Log, and reminder calls are made to each caregiver 3-5 days before the clinic. Reservations are coordinated with volunteer sign-ups to ensure adequate clinic staffing, and follow up calls are made to offer additional assistance to anyone who does not keep a scheduled reservation.
Trap Loan Management
Operation Catnip manages an inventory of 500 humane wire traps for loan to caregivers. Trap loan requests are recorded in the Clinic Reservations Log at the time a reservation is made. Our staff maintains the Trap Loan Agreements, manages refundable trap deposits, distributes the Operation Catnip Caregiver Clinic Guide and Trapping Guide, and oversees trap maintenance.
Volunteer Management and Orientation
Operation Catnip relies on the generosity of volunteers to help us save community cats. Our support staff fields inquiries from people interested in volunteering, provides application forms, monitors online clinic volunteer sign-ups, and coordinates Volunteer Orientation. Our staff also provides each volunteer with a copy of the Clinic Volunteer Guide, and maintains attendance records for each volunteer.
Community Cat Management Expertise
Operation Catnip provides individualized advice and consultation to residents, other local animal welfare agencies, and animal control staff to mitigate conflicts and to provide support for positive outcomes for community cats in the Alachua County region. The staff also mentors other organizations in our methods of TNR and community collaboration.