The Greeter is the first face of Operation Catnip. To start off everyone’s day cheerfully, the Greeter welcomes new and repeat caregivers to the clinic, distributes and reviews the Caregiver Release Forms, answers questions, accepts donations and manages transaction records. The greeter is an ambassador for Operation Catnip’s spay-neuter program and should feel comfortable encouraging caregivers to make donations to help cover the cost of treating the cats. No rabies vaccine is required for this station.
Check-in begins at 7:15 for vaccine-only cats and at 7:30 for surgery cats. Caregivers may fill out Caregiver Release Forms if they arrive early but are not allowed to proceed past the Greeter Station. Caregivers are not allowed inside the clinic unless they are also volunteering in clinic. The Express Lane is set up for admission of kittens, caregivers with only one cat each, and vaccine-only cats after being cleared by the Trap Checker. Never leave the cashier box unattended during a clinic. Notify Operation Catnip personnel, if you need to leave the station for any reason. Always maintain a courteous and friendly attitude to help everyone start the day cheerfully.
Clinic Admissions Greeter Instructions
Check off the caregiver’s name on the Caregiver Reservation Log.If a caregiver does not have a reservation, inform them of the need to make reservations for future clinics.
Note: Repeated failure to make a reservation will result in loss of clinic privileges.
If caregivers arrive without Caregiver Release Forms, then distribute blank forms as needed
Review finished Caregiver Release Forms and confirm that each form is correctly completed, including email address and multiple phone numbers. There should be a separate form for each colony location. Clinic volunteers arriving with cats must also complete Caregiver Release Forms.
Ask each caregiver for a donation. Let them know that it costs $50 to provide care for each cat.
Complete the donation portion of the Caregiver Release Form for each caregiver contribution.
Process credit card donations using the Square® Credit Card Swiper.
Place payments in the cashier box immediately after each transaction.
Return the Caregiver Release Form to the caregiver and direct them to the Trap Checker.
Collect donations for scrub tops from the Volunteer Coordinator.
Complete the Clinic Deposit Record. Make sure it is witnessed and lock all payments received in the cashier box.
Transfer the supplies and cashier box to the Cashier assigned to manage the donations table when discharge begins.
At the end of the day when discharge is complete, the Discharge Cashier and a witness will perform a final count of donations from caregivers, scrub tops, and others; reconcile cash, checks, and credit card payments with the Clinic Deposit Record; and turn in all proceeds to the Clinic Supervisor.
All Station Images
Station Closing and Cleanup
When arrival is concluded:
- Inventory the remaining supplies, and repack the supply kit.
- Return the kit, station instructions and any remaining items to storage.
- Clean the area and dispose of all trash.
- Wash all tables.